Privacy Policy for Dent Inn Dental

Effective Date: May 15, 2025

At Dent Inn Dental, located in Manikonda, Hyderabad, we are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect the following types of information to provide dental care and manage our services:

Personal Information: Name, contact details (phone number, email, address), date of birth, and government-issued ID (e.g., Aadhaar number, with appropriate masking).
Health Information: Medical and dental history, treatment records, prescriptions, diagnostic reports, and images (e.g., X-rays).
Billing Information: Payment details, insurance information, and transaction records.
Other Data: Appointment schedules, communication preferences, and feedback or reviews.

We collect this information directly from you during appointments, through forms, or via our website, phone, or email.

2. How We Use Your Information

Your information is used for the following purposes:

Providing dental treatments and coordinating care.
Scheduling and managing appointments.
Processing payments and insurance claims.
Communicating with you about treatments, reminders, or promotions (with your consent).
Maintaining accurate medical records.
Complying with legal and regulatory requirements.

3. Sharing Your Information

We do not share your personal or health information with third parties except in the following cases:

With Your Consent: For example, when referring you to a specialist.
Service Providers: With trusted third parties (e.g., labs, billing services) who are contractually obligated to protect your data.
Legal Requirements: When required by law, such as for public health reporting or court orders.
Emergency Situations: To protect your health or safety.

4. Data Security

We implement reasonable physical, technical, and administrative measures to safeguard your information, including:

Secure storage of physical and digital records.
Encrypted communication and data storage systems.
Restricted access to your information to authorized personnel only.
Regular staff training on data protection.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the DPDP Act and other applicable laws, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal retention requirements.
Consent Withdrawal: Withdraw consent for processing your data (e.g., for marketing).
Grievance Redressal: Contact us to address any concerns about your data.

To exercise these rights, please contact us at [insert clinic email/phone]. We will respond within the timelines prescribed by law.

6. Data Retention

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., medical record retention under Indian regulations). After this period, your data will be securely deleted or anonymized.

7. Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing your information.

8. Children’s Privacy

We provide dental care to children but require parental or guardian consent to collect and process their personal data. We do not knowingly collect data from children without such consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website [insert website, if applicable] with the revised effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Address: 8-1-284/OU/116, Manikonda Main Rd, next to Shivalayam, OU Colony, Shaikpet, Hyderabad, Telangana 500008
Phone: 81421 22224
Email: dentinndentalmanikonda@gmail.com

You may also reach out to our Data Protection Officer at [insert DPO contact, if applicable]. If you are not satisfied with our response, you may approach the Data Protection Authority under the DPDP Act.

By choosing Dent Inn for your dental care, you acknowledge that you have read and understood this Privacy Policy.